Return Policy

Returns are simple at 3531 Trucking LA

We accept returns within 30 days of the purchase date for item(s) in new condition. You can return your item(s) as long as it's still in "new condition." This means, the item should be unworn (aside from trying it on), unwashed, devoid of any stains, scuffs, tears, or mysterious smells, and needs to be in its original packaging with the manufacturer tags. We will not accept any returns postmarked after 30 days of purchase date. Initial shipping fees will not be refunded. After we receive your return, we will issue you a refund in a store credit (eGift Card).

FREE RETURNS ON YOUR FIRST ORDER

Your first order is your fitting room. If your clothing doesn't fit or you don't like it for any reason, you can return your item(s) to us within 30 days of the purchase date. We will reimburse you up to a maximum amount of $5.95 for postage. Please follow the instructions in "HOW TO RETURN" tab. Once we receive your return, we will issue you a refund in store credit for your item(s) and an additional $5.95 shipping credit.

HOW TO RETURN

To return your item(s) by mail, please follow the directions below.

PROCESS YOUR RETURN

- Please click this RETURN FORM for approval and a RMA (return merchandise authorization). Once your item(s) are approved, please proceed to step 2.

PREPARE YOUR RETURN PACKAGE

- Securely pack the item(s) and the return form in a box, bag or envelope of your choice.
- Address the package to the address below.

3531 Trucking LA

ATTN: RETURNS

15863 Madelyn Ct

Chino Hills CA 91709

SHIPPING

- Purchase a trackable mailing label from your preferred shipping service. The customer is responsible for the return shipping label unless 3531 Trucking provides it.
- Affix your mailing label and mail your package to us.

PROCESSING

- Please allow additional 5 - 7 business days after we receive your package to process your return.
- All refunds will be issued as a store credit.
- Original shipping postage will not be reimbursed
- Return shipping postage will not be reimbursed, unless this is your first order, which we will reimburse you up to a maximum amount of $5.95.

NON-RETURNABLE ITEMS

3531 Trucking LA will not process non-returnable items.

3531 Trucking LA will notify you via email, and you will be responsible for having the non-returnable items shipped back to you. We are not responsible if the customer does not claim the items within 30 days of email notification.

NON-DELIVERABLE AND RETURNED ITEMS

If you receive a damaged, defective, or the wrong item(s), please email us 3531truckingla@gmail.com within 14 days from the ship date. Once, we approve the return or exchange of the damaged, defective, or the wrong item(s), we will provide you with a pre-paid trackable shipping label via email. After we receive the item(s), we will send you out the replacement item or offer you a store credit.

Your first order is your fitting room. If your clothing doesn't fit or you don't like it for any reason, you can return your item(s) to us within 21 days of the purchase date. We will reimburse you up to a maximum amount of $5.95 for postage. Please follow the instructions in "HOW TO RETURN" tab. Once we receive your return, we will issue you a refund in store credit for your item(s) and an additional $5.95 shipping credit.